place your order

For In Stock Rugs:

Himalayan Carpets offers a "Buy Now" button next to all rugs that are In Stock and available for immediate delivery.  Just select the "Buy Now" button next to the appropriate size.

When you select "Buy Now," you will be redirected to Google Checkout for secure and protected payment.  We at Himalayan Carpets will follow up with an invoice to your email address provided and we will also provide shipping information. 

We usually ship within 24-48 hours, and we use Ground shipping (DHL).  It takes between 3-5 business days for delivery.

Or, you can call us direct to discuss an In Stock rug you wish to purchase at 303-880-5566.

It's fast!  It's easy!

For the custom rugs:

You can read a Himalayan Carpet's customer success story here, or just go straight to our simple instructions for the Custom Rug Process here.

In a snapshot, the process is simple:

• Fill out the Contact Us  form to request a Himalayan Carpets design kit

• Indicate if there is a specific design you like from our collection or if we will be developing a design from scratch.  If you used the My Collection feature on the site, let us know and we will provide color prints of each design you select

• We'll get back to you immediately by phone to verify details of your project (We only offer personalized service at all times!)

• We'll mail you the design kit that includes all of  our knot count samples, a set of 100 actual wool color samples, and any color print outs you indicate a preference for

• After you receive your kit, and finalize your colors, we'll create you a color rendering of your custom Tibetan rug

• If you do not see the color you need from our set of colors, provide us with a paint chip or fabric sample and we'll dye to match at no extra cost to you

• If you want a small woven sample of your design before we begin production, just let us know - we're happy to provide this for a small fee

• You'll approve the rendering and provide a 50% deposit to start production

• Your rug will be ready in 12-14 weeks and will be delivered direct to your doorstep!

Return Policy:
 

If you purchase an In Stock Rug from Himalayan Carpets…

Customer Satisfaction is our #1 goal at Himalayan Carpets. We stand behind every rug we sell. Your satisfaction is completely guaranteed with our 3-Day Satisfaction Warranty. If, for any reason you are not 100% satisfied with your purchase, return it within 3 days and we will refund the full purchase price. Please Note: It can take up to 72 business hours for a credit to appear or 7-10 day to receive a refund check.

Shipping costs on all returns going back to the Himalayan Carpets warehouse are the responsibility of the customer. Refused packages or packages not returned to the address below may result in a 20% service fee. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival.  Items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 3 days from receipt and from the date the rug is shipped back to us.

If you purchase a Custom Rug from Himalayan Carpets…

Custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.

In the case of damage or defect, we request that you inform us within 30 days of receipt of rug.  We cannot provide replacements or refunds after the 30 days due to cleaning techniques, or inadvisable wear and tear that may occur without our knowledge.

Returning a rug is an easy process!

1.    Call us at 1-303-880-5566 or email us at himal@rki.com to advise us of the return

2.    Wrap the rug(s) securely in the original packaging or the equivalent. Be sure to affix the tracking number on the physical package as well as affixing the airway bill to the outside of the package in case the label becomes damaged.  Write the tracking number on the outside of the package.

3.    Use must use only DHL, Fedex or UPS.  Ground shipping is acceptable.  You must insure the package for the entire amount.  Lost packages not insured will be the liability of the sender.  All settlements for lost packages will be made by the sender and reimbursed to Himalayan Carpets.  At the time of reconciliation, Himalayan Carpets shall process the return.

4.      Return to Himalayan Carpets, Return Center, 5674 South Yakima Street, Aurora, CO  80015

Please Note:

Our rugs are woven in Nepal.  Occasionally political problems may arise that will delay the shipment of your rug such as Strikes, etc.  While we have never had an order impacted by political strife, we cannot be held responsible for delays as a result of situations outside of our control.